Returns & Exchanges

At Petkit, we want you to be completely satisfied with your fashion purchase, which is why we offer a 30-day return window for all items in their original, unworn condition. If your new outfit isn't the perfect fit, our streamlined process makes exchanges and refunds quick and effortless.

1

Initiate Your Request

Log into your Petkit account and visit the 'Order History' section to select the items you wish to return and receive a prepaid shipping label.

2

Pack Your Items

Place the unworn garments with all original tags attached into the original packaging to ensure the items are protected during transit.

3

Ship It Back

Affix the provided return label to your package and drop it off at any authorized carrier location or schedule a convenient home pickup.

4

Receive Your Refund

Once our quality control team inspects your return, we will process your refund or ship your exchange size within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing